When the seasons change I like to get new shoes (actually I like to get shoes at anytime but the season’s changing is always a good excuse)…
Up until recently when it came to shoes I’ve been an avid brick and mortar shopper, having to go into the actual store to try shoes on, I order everything else online but for some reason I need to try the shoes on in person before buying. But lately I am frustrated with that whole shopping experience, going from shop to shop when I can easily open several tabs at a time just seems to be a waste. Walking around a whole store where nothing is organized or really categorized doesn’t work for me anymore. I order my food online, my clothes, my makeup, my insurance and just about everything else – so why not my shoes?
So when Rae posted a review of endless.com I felt compelled to check them out. I’ve been seeing their banners on the various blogs that I read for fun (Perez, I’m Not Obsessed, Cute Overload) advertising “Overnight Shipping: Negative $5″.
My first impression when I got to endless was that it was super clean and airy.
The cluttered look of the reigning shoe queen zappos sometimes stresses me out.
I was looking for closed toed black pumps that I could wear to work or a night out with some jeans. Navigating around endless is so convenient compared to other shopping sites. The inventory narrows down with a few clicks. As Rae pointed out, a great feature is the ability to browse multiple colors and sizes. If I want to search shoes that are black or silver and sizes 7, 7.5, and 8, I can narrow down my selections and have them all in front of me in a few seconds. (As a recent bride I appreciate that feature).
There’s a neat feature where you can also choose the price range that you want to shop within. As you use the slider the selections change:
Much like shopping in a store, you have the ability to save an item to review later, which means you can pull the shoes or bags you really like to come back to later and you are reminded of how many items you’ve saved.
Later you can come back and browse your own little category that you’ve created.
Zappos has this feature as well but it’s hidden within all the text, and once you add something to your favorites you’re not reminded of it at all.
All in all, I found this site to be fun to use, fast, (really fast actually) and convenient. But at the end of my little investigation, I wound up buying from Zappo’s. They just happened to have what I was looking for. It took me a lot longer to find the right shoe, which kept me on the site for a long enough time to be annoyed at how cumbersome it is, but for the time being I just think they have a better selection of shoes. Yet here I am excited to browse on Endless again and it’s definitely going to be my first stop going forward.
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14 Responses to “Endless.com – Is This Shoe Heaven?”
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I love zappos but endless sounds great! I’ll take anything over having to try on shoes at Nordstroms! My second favorite thing in the world is buying shoes
First is…
Great review.
I like your description of endless as being “light and airy”. I usually favor these types of sites over sites with the “cluttered” look.
In eCommerce sites, it seems it’s usually the higher end stores that have the more airy look and feel. The focus being on a high-end product. http://www.tiffany.com and http://www.bergdorfgoodman.com showing between 1 and 6 products per page layout. Rarely are they cluttered.
It’s almost like when you are actually in the store where they use lots of space between the products on the shelves and / or showcases.
The trouble with sites like these is there is no real selection for women with big feet. Where are the cute size 13s? I recommend Dreamshoes http://www.shoesofyourdreams.com
I love Endless.com but I found now a better website Shoedeals4u.com. They have good prices and free shipping.
I AM NOT SATISFIED WITH ENDLESS.COM…
I just ordered one pair of shoes last Friday, it did arrive on Monday… problem is…
They say its Black on the box but the shoes inside are WHITE!!!
I CANNOT BELIEVE IT.. IS THIS A JOKE OR WHAT???
Ladies and Gents, Endless.com is adding more and more shoes every day. Check back with us, we’ll have that shoe or bag you want.
The design and ease of use are few things that set Endless.com apart from the crowd.
I'm glad you put this post up. This info can help out some people with their shopping.
Part 1 – Feb 2010 so I placed two orders in two days. On the 3rd day, endless.com process my first order but put the 2nd order on hold. Get this, how I found out my order is on hold: Bing.com sent me an email and said the rebate offer on my 2nd order has been canceled. I never gotten an email from endless.com about this "hold".
Part 2 – So time to contact customer service. There are two way to get to them, phone or email. To email them, you need to sign into your endless.com account. Attempting to log in, I found out my account is frozen and I can't get into it. Pick up the phone and called – the response I got was "an account specialist will contact you because we need to investigate this order." So… Can I speak directly with your "account specialist" to provide any info she needed to process this order?. The answer is "no"…
Part 3 – Somehow feeling like being treated as a criminal. May be they felt I just shop too much? So I ask "if you don't want my business that's fine, but can I cancel this order"? The answer was another "no, you can't cancel this order." Sigh, I just hang up at this point. There's no hope to this conversation…
I have never experience such a treatment for my online shopping life. This is the worse place to shop. If you are reading my post, good luck shoppings at Endless.com. Lets hope you will never have to contact Endless Customer Service. Because it is Endless Trouble.
@Laura: Yes, Endless.com does have a huge selection of shoes for women with large feet. I am a size 11 and my daughter is a 10.5. We have been shopping on Endless for over a year now. The problem with shopping in most shoe stores is that they always run out of our sizes first. At most online stores, they never seem to have the cuter shoes in the larger sizes. Endless.com addresses this by having a huge variety of the cuter shoes in our sizes. I once saved an 250 shoe wishlist on their site of the most beautiful shoes I'd ever seen "in my size". One of the greatest things about them is being able to shop for a specific color of shoe, size of shoe, style of shoe or any mixture of all the above to narrow down your choices. Another good thing is getting your shoes with free overnight or 2-day shipping and being able to return the shoes for 365 days from purchase. I just returned 2 pairs of shoes that I didn't like(they were exactly as they described online, I just didn't like them on my feet) from a purchase in March of last year. They were refunded, no problems.
@MayC: That sounds like an investigation of credit card fraud. Maybe not on your own part, but the steps that they took to freeze your account and saying that they needed to investigate your order might mean that someone had stolen your information and was trying to use it to make purchases.
I just found Dreamshoes in the Chicago Tribune! They rock! Especially if you need women's size 14 WW and don't want to look like a grandma (or a drag queen)!! http://www.shoesofyourdreams.com. And they do exchanges if something doesn't fit. Most sites these days make you return the shoes that don't fit and then purchase the other pair, hoping it doesn't sell out in the interim. Or having to charge the second pair before you get the refund on the first one. Good old fashioned customer service and selection–Dreamshoes is a winner!