Comments on: Do the Digg: Thinking like Todd Malicoat and Neil Patel on the Social Networking Service http://www.10e20.com/blog/2007/01/10/do-the-digg-thinking-like-todd-malicoat-and-neil-patel-on-the-social-networking-service/ Social Media Marketing Wed, 17 Mar 2010 20:40:07 -0700 http://wordpress.org/?v=2.9.2 hourly 1 By: Tamar Weinberg http://www.10e20.com/blog/2007/01/10/do-the-digg-thinking-like-todd-malicoat-and-neil-patel-on-the-social-networking-service/comment-page-1/#comment-2912 Tamar Weinberg Sun, 14 Jan 2007 03:18:37 +0000 http://www.10e20.com/2007/01/10/do-the-digg-thinking-like-todd-malicoat-and-neil-patel-on-the-social-networking-service/#comment-2912 I guess that I end up saying "to each his own" in terms of how they do "listen" to their users. A lot of folks are a little disgruntled by Digg's stance on banning submissions from whole domains -- and their staff has not fully addressed that to all users' satisfaction. As referenced in the above article, we've covered a bit of that <a href="http://www.10e20.com/2006/12/21/and-the-list-of-domains-ditched-by-digg-keeps-growing/" rel="nofollow">before</a>, and I haven't seen any change with how this issue is handled, nor have I seen any Digg staffers reply to these particular concerns. I'm sure a few people would appreciate a more personal reaction from Digg, that's for sure. I guess at this point the priority is money rather than user satisfaction. But perhaps I am wrong; I just haven't been convinced otherwise. I've also <a href="http://www.techipedia.com/2006/12/22/spotting-the-disturbing-digg-trends-time-to-move-on/" rel="nofollow">emailed Digg in the past</a> and the replies I have received have left a bitter taste in my mouth. Even writing "thanks for using Digg" would make me appreciate the service more. But I don't see that. I personally barely use it anymore. Digg allows the community to have too strong a bias (which is fine in some instances) yet it doesn't address major flaws with this system. A staff that oversees abuse should actually do something in terms of addressing that abuse. Then again, that's just me. And I know I'm not alone -- but I'm probably not in the majority either. I guess that I end up saying “to each his own” in terms of how they do “listen” to their users. A lot of folks are a little disgruntled by Digg’s stance on banning submissions from whole domains — and their staff has not fully addressed that to all users’ satisfaction.

As referenced in the above article, we’ve covered a bit of that before, and I haven’t seen any change with how this issue is handled, nor have I seen any Digg staffers reply to these particular concerns. I’m sure a few people would appreciate a more personal reaction from Digg, that’s for sure. I guess at this point the priority is money rather than user satisfaction. But perhaps I am wrong; I just haven’t been convinced otherwise.

I’ve also emailed Digg in the past and the replies I have received have left a bitter taste in my mouth. Even writing “thanks for using Digg” would make me appreciate the service more. But I don’t see that. I personally barely use it anymore. Digg allows the community to have too strong a bias (which is fine in some instances) yet it doesn’t address major flaws with this system. A staff that oversees abuse should actually do something in terms of addressing that abuse.

Then again, that’s just me. And I know I’m not alone — but I’m probably not in the majority either.

]]> By: Taylor http://www.10e20.com/blog/2007/01/10/do-the-digg-thinking-like-todd-malicoat-and-neil-patel-on-the-social-networking-service/comment-page-1/#comment-2895 Taylor Sun, 14 Jan 2007 00:50:24 +0000 http://www.10e20.com/2007/01/10/do-the-digg-thinking-like-todd-malicoat-and-neil-patel-on-the-social-networking-service/#comment-2895 I agree about SEO articles. Perhaps digg has its niche, and as this form of media becomes more mainstream, their marketshare will decrease. Luckily the guys behind digg are the type to listen to their users, and I'm excited to see what comes up in 2007. I agree about SEO articles.
Perhaps digg has its niche, and as this form of media becomes more mainstream, their marketshare will decrease.
Luckily the guys behind digg are the type to listen to their users, and I’m excited to see what comes up in 2007.

]]> By: Tamar Weinberg http://www.10e20.com/blog/2007/01/10/do-the-digg-thinking-like-todd-malicoat-and-neil-patel-on-the-social-networking-service/comment-page-1/#comment-2890 Tamar Weinberg Sat, 13 Jan 2007 23:14:23 +0000 http://www.10e20.com/2007/01/10/do-the-digg-thinking-like-todd-malicoat-and-neil-patel-on-the-social-networking-service/#comment-2890 Neil didn't really speculate the "demise" of Digg -- that was mostly me, though I don't think I'd be using the word "demise" for it. The speculation from them was more about Digg and its competitors going into different verticals, which seems to be a natural path. If SEO articles, for example, are being disallowed on Digg, there should be an alternative site where they are welcome, don't you think? I would say that it is their site, but if they want to keep their users happy, the most important thing that they need to do is LISTEN. We see MyBlogLog founders commenting on this blog all the time in terms of issues and how they can be improved. Now <b>that's</b> good customer service. Digg might think they're getting better, but you can always take one step forward and two steps backwards -- and that's where I think they may end up failing. Neil didn’t really speculate the “demise” of Digg — that was mostly me, though I don’t think I’d be using the word “demise” for it. The speculation from them was more about Digg and its competitors going into different verticals, which seems to be a natural path. If SEO articles, for example, are being disallowed on Digg, there should be an alternative site where they are welcome, don’t you think?

I would say that it is their site, but if they want to keep their users happy, the most important thing that they need to do is LISTEN. We see MyBlogLog founders commenting on this blog all the time in terms of issues and how they can be improved. Now that’s good customer service. Digg might think they’re getting better, but you can always take one step forward and two steps backwards — and that’s where I think they may end up failing.

]]> By: Taylor http://www.10e20.com/blog/2007/01/10/do-the-digg-thinking-like-todd-malicoat-and-neil-patel-on-the-social-networking-service/comment-page-1/#comment-2841 Taylor Sat, 13 Jan 2007 07:30:09 +0000 http://www.10e20.com/2007/01/10/do-the-digg-thinking-like-todd-malicoat-and-neil-patel-on-the-social-networking-service/#comment-2841 Interesting analysis. While I disagree with you and Neil about the eventual demise of digg, I wanted to speculate about Digg's creators obligation to accomodate users and address user's concerns. Are they really obligated, per se? I am not sure they are... it's their site, they are turning a significant profit; techy geek people will always be around. What do you think? Interesting analysis.
While I disagree with you and Neil about the eventual demise of digg, I wanted to speculate about Digg’s creators obligation to accomodate users and address user’s concerns.
Are they really obligated, per se?
I am not sure they are… it’s their site, they are turning a significant profit; techy geek people will always be around. What do you think?

]]> By: Tamar Weinberg http://www.10e20.com/blog/2007/01/10/do-the-digg-thinking-like-todd-malicoat-and-neil-patel-on-the-social-networking-service/comment-page-1/#comment-2687 Tamar Weinberg Thu, 11 Jan 2007 14:38:23 +0000 http://www.10e20.com/2007/01/10/do-the-digg-thinking-like-todd-malicoat-and-neil-patel-on-the-social-networking-service/#comment-2687 Hey Ask Guy -- I actually agree with you -- there's a lot more flexibility in reading than there is in watching a video. I blogged about <a href="http://www.techipedia.com/2006/12/19/are-we-all-prepared-to-move-to-a-multimedia-oriented-world-will-it-last/" rel="nofollow">desiring to read rather than watch</a> elsewhere too. :) Hey Ask Guy —

I actually agree with you — there’s a lot more flexibility in reading than there is in watching a video. I blogged about desiring to read rather than watch elsewhere too. :)

]]> By: Ask Guy http://www.10e20.com/blog/2007/01/10/do-the-digg-thinking-like-todd-malicoat-and-neil-patel-on-the-social-networking-service/comment-page-1/#comment-2640 Ask Guy Wed, 10 Jan 2007 22:44:47 +0000 http://www.10e20.com/2007/01/10/do-the-digg-thinking-like-todd-malicoat-and-neil-patel-on-the-social-networking-service/#comment-2640 Thanks Tamar, this was very interesting. I think I am one of the few people left who would rather read something than watch the video :) Thanks Tamar, this was very interesting. I think I am one of the few people left who would rather read something than watch the video :)

]]> By: Erika http://www.10e20.com/blog/2007/01/10/do-the-digg-thinking-like-todd-malicoat-and-neil-patel-on-the-social-networking-service/comment-page-1/#comment-2633 Erika Wed, 10 Jan 2007 21:08:04 +0000 http://www.10e20.com/2007/01/10/do-the-digg-thinking-like-todd-malicoat-and-neil-patel-on-the-social-networking-service/#comment-2633 Tamar- this is a great read. I am glad you thought it through! ;-) Tamar- this is a great read. I am glad you thought it through! ;-)

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